"It doesn't pay to be brand loyal does it?" asked Dan's Mum last week.
"Not really" we replied.
Dan's Mum is one of those folk Martin Lewis talks about, those lovely, loyal people who just want things to work without any fuss and are of the old school where you knew your family doctor and your bank manager. She is now coming round to the new school of thinking which is that they just want your money.
This kind of came about when we were talking about bills and money in general, she's starting to look at her budget to see if there are any savings to me made. We ended up comparing how much we pay for house insurance. I don't know who was more shocked, us or her.
Anyway, this week her house insurance renewal came up, the letter told her there was to be an increase, this stirred her into action. She got on the phone and asked for a better deal, the offer wasn't good enough so she pushed and pushed, finally threatening to leave (which she would have done as she had another offer). She's now on a better deal, paying almost 70% less than before with the same provider. Success!
It now sounds as though she's almost looking forward to the next thing on her hitlist.
Speaking of complaining. When we went to the Trafford Centre last week Dan treated himself to a bottle of beer from the pop up food hall. He opened it at the weekend and the contents went everywhere. Thankfully he opened it in the kitchen, had it gone all over the new sofa I would have hit the roof! So he tweeted the brewery, they sent him a message asking for his address, we await the outcome.