Friday, 28 November 2014

Loyalty

"It doesn't pay to be brand loyal does it?" asked Dan's Mum last week. 

"Not really" we replied.

Dan's Mum is one of those folk Martin Lewis talks about, those lovely, loyal people who just want things to work without any fuss and are of the old school where you knew your family doctor and your bank manager. She is now coming round to the new school of thinking which is that they just want your money. 

This kind of came about when we were talking about bills and money in general, she's starting to look at her budget to see if there are any savings to me made. We ended up comparing how much we pay for house insurance. I don't know who was more shocked, us or her.

Anyway, this week her house insurance renewal came up, the letter told her there was to be an increase, this stirred her into action. She got on the phone and asked for a better deal, the offer wasn't good enough so she pushed and pushed, finally threatening to leave (which she would have done as she had another offer). She's now on a better deal, paying almost 70% less than before with the same provider. Success!

It now sounds as though she's almost looking forward to the next thing on her hitlist. 

Speaking of complaining. When we went to the Trafford Centre last week Dan treated himself to a bottle of beer from the pop up food hall. He opened it at the weekend and the contents went everywhere. Thankfully he opened it in the kitchen, had it gone all over the new sofa I would have hit the roof! So he tweeted the brewery, they sent him a message asking for his address, we await the outcome.

8 comments:

  1. Loyalty is very much one sided these days. Having said that I have just renewed our house insurance with same broker but different insurers - after the stress over the claim for the flood at our cottage we made sure this house is well covered for the rebuild costs (buildings sum insured) as more and more claims are becoming invalid due to this - we were nearly one of them - but we scraped into the 20% leeway they give you. We had not fully understood that rebuild costs include garages, walls, drives etc as well as demolishing fees and disposal and architects fees which does bump the price up. When we did a new calculation on the BRICS site as recommended we found the rebuild costs came to £40,000 more than stated on our last policy even though it has been indexed linked it seems to have lagged behind. When we increased this it is costing us another £20 but at least I will sleep easy. It is always worth shopping around but be careful that the policy meets your requirements as often the insurance companies can give cheaper quotes by reducing the amount of your buildings sum insured and increasing any excesses. One thing I learned is that like car insurance not all quotes are equal and it is very important to go through your new policy and just check you are covered for the same things. It does sound like Dans mum was paying over the odds though and she has done well to get it 70% cheaper. Well done to her.

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    1. Thanks, she is pleased.

      I'm glad the leeway worked in your favour, I can imagine there are lots of costs here and there that you just can't even think of until the time comes. I can assure you Dan's mum was overinsured - unlimited rebuild costs along with other limits that would pay for her modest house many times over. In the end she stayed with the same insurer but made sure her policy was built to suit her needs. well, hopefully never needs, but you know what I mean!

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    1. Thanks, if anything turns up I'll let you know.

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  3. Unlimited rebuild costs is very good and takes the worry away from being underinsured. I might try and find one next year - I decided to just renew this year as so short of time to search for another insurer at the moment.

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    1. I have to say I've been impressed with both MILs negotiating skills and how the insurer responded to get a good deal.

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  4. Hi - came across your blog via Growing in the Fens. Had to comment because I had a similar situation with home contents insurance. I'd 'loyally' stayed with the same company, just accepting that auto-renewal then opened my documents this year to see an annual bill for £178. My jaw nearly hit the floor. The floor of a modest 1 bedroom flat which doesn't house expensive jewellery or works of art! I rang, threatened to cancel, they offered 'a loyalty reward' of £40 off. I cancelled anyway, went to another company and got an annual deal for £80.
    Nope, definitely doesn't pay to be loyal in the business world. Sad but true.

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    1. Hi, thanks for nipping in and leaving a comment. It is disappointing to have to go through this process with a company you've been loyal to. Well done on finding such a good deal with the new insurer though.

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